Proven Excellence in Managed IT Services
96.4% Customer Satisfaction | World-Class Service in Greenville SC
Recent Performance Metrics
Our commitment to exceptional IT support shows in our consistently high satisfaction ratings. Here’s our performance over the last three months:
| Month | Customer Reviews | Satisfaction Score | NPS Score |
|---|---|---|---|
| July 2025 | 36 reviews | 94.4% | 94 |
| August 2025 | 42 Reviews | 95.2% | 95 |
| September 2025 | 34 Reviews | 100% | 100 |
| 3-Month Average | 37 reviews/month | 96.5% | 96 |
What Makes Our Ratings Exceptional?
Industry-Leading Customer Satisfaction
PremierePC’s 96.4% customer satisfaction rating significantly exceeds the managed IT services industry average of 78-80%. This means that over 9 out of 10 of our Greenville area clients are highly satisfied with our IT support, cybersecurity services, and overall technology management.
Our customer satisfaction scores place us in the top 5% of all managed service providers nationwide. This level of consistent excellence is rare in the IT support industry, where many MSPs struggle to maintain satisfaction ratings above 75%.
World-Class Net Promoter Score
Our Net Promoter Score (NPS) of 96 is particularly noteworthy. NPS measures how likely customers are to recommend a business to others, ranging from -100 to +100. Here’s how PremierePC compares:
NPS Score Comparison
An NPS score above 70 is considered “world-class” by customer experience experts. Fortune 500 companies often struggle to reach this level. PremierePC’s score of 96 means that the vast majority of our clients are not just satisfied—they’re enthusiastically recommending us to other businesses.
Why Customer Satisfaction Matters for Your Business
Reliability You Can Count On
When you partner with an MSP in Greenville SC, you need to know they’ll be there when you need them most. Our consistently high satisfaction ratings demonstrate:
Partnership, Not Just Service
Our high NPS score reflects something deeper than technical competence. It shows that Greenville businesses view PremierePC as a trusted technology partner, not just another IT vendor. This partnership approach means:
How PremierePC Compares to Other Greenville MSPs
When evaluating managed IT services in Greenville SC, customer satisfaction should be a top consideration. Many businesses discover too late that their IT provider’s promises don’t match reality. Here’s what sets PremierePC apart from other Greenville managed service providers:
Commitment to Service Excellence
While many Greenville IT support companies focus primarily on technical capabilities, PremierePC has built our reputation on exceptional customer service combined with technical expertise. Our BBB Integrity Award and consistently high customer ratings prove that we deliver on our promises.
Local Expertise, Enterprise-Level Support
As a locally-owned MSP serving the Greenville, Spartanburg, and Anderson areas since 2006, we understand the unique challenges facing Upstate South Carolina businesses. Unlike national IT service chains, we provide personalized support with rapid on-site response when needed.
Comprehensive Managed IT Services
Our Greenville cybersecurity and IT support services include:
Transparent, Month-to-Month Service
Unlike many Greenville managed IT providers that lock you into long-term contracts, PremierePC offers flexible month-to-month agreements. Our confidence in our service quality means we don’t need to trap clients in contracts—our satisfaction ratings speak for themselves.
Real Feedback from Greenville Businesses
Our customer satisfaction scores aren’t just numbers—they represent real experiences from businesses across the Upstate. Here’s what our clients say about PremierePC’s managed IT services:
“Professional, thorough, and prompt. PremierePC makes it easy to get affordable and professional IT services.” — Greenville Business Owner
“Professional, thorough, and prompt. PremierePC makes it easy to get affordable and professional IT services.”
— Greenville Business Owner
“Their attention to detail and customer service is what stands out. They’re patient, knowledgeable, and always available when we need them.”
— Healthcare Practice, Spartanburg
“Fast response times and they actually solve problems instead of just creating tickets. Best IT support we’ve had.”
— Manufacturing Company, Anderson
About PremierePC Managed IT Services
Since 2006, PremierePC has provided award-winning managed IT services to businesses throughout Greenville, Spartanburg, and Anderson, South Carolina. Our cybersecurity-focused approach, combined with exceptional customer service, has earned us recognition as one of the top MSPs in the Upstate.
Whether you’re a law firm, healthcare practice, accounting firm, manufacturing company, or service business, PremierePC delivers comprehensive IT support that lets you focus on growing your business instead of managing technology.
Service Area: Greenville SC, Spartanburg SC, Anderson SC, and surrounding Upstate South Carolina communities