Managed IT Services

Your IT Support Partners: Business Computer and Network Support

Name: PremierePC Technology Group
Address: 1302 Rutherford Rd, Greenville, SC, 29609, US
Telephone: 8643359223

Integrated cybersecurity solutions for your network. We offer seamless IT support and tailored cyber protection to keep businesses in the Southeast productive and secure.

Cybersecurity-Focused

Helpdesk Included

No Long-Term Commitment

Cloud Services

PremierePC will manage several key aspects of your IT infrastructure, consolidating where possible any invoicing. You get a single number to call and a single source to pay for many popular cloud solutions.

Extended Support Options

For those clients that require support outside our general helpdesk hours we can easily add extended support options to include nights, weekends, or 24/7 support.

Router As A Service

Cisco Meraki Hardware, Firewall Security Service Subscription, Next Business Day Warranty, Third-Party Vulnerability Scanning

Hosted Phones

Fully managed multi-tenant VoIP PBX with integrated meeting software.

Enterprise File Sharing

Friction-less file access from anywhere with a focus on security and data compliance.

Cybersecurity

Dark Web Monitoring, Security Awareness Training, Multi-Factor Auth, Password Management, and more.

Email Compliance and Security

Inbound / Outbound email security solutions with the ability to layer on archiving, encryption, and compliance.

Surveillance Systems

Fully managed and integrated surveillance systems with the latest capabilities and features. No monthly fees.

HIPPA Compliance

Turnkey HIPAA compliance, verified with the leading compliance firm, managed as a partnership.

Hosting Solutions

Domain Management, Secure DNS, Website Hosting, VPS Hosting, SSL Certificates

Cybersecurity Focused Business Support Plans

In today’s digital landscape, protecting your business against cybersecurity threats is more critical than ever. To support this, we offer two targeted support plans designed to meet your unique cybersecurity and business needs, each catering to different levels of security requirements and operational complexity.

With ProSupport Lite and ProSupport Cyber+, you have the flexibility to choose a plan that aligns with your organization’s current security needs, with the option to scale as those needs grow. Both plans offer peace of mind and the expertise you need to confidently manage your business in today’s ever-evolving cybersecurity landscape.

All of our plans are offered month-to-month with no long-term contract or commitment.

ProSupport Flex

Formerly ProSupport Lite. Ideal for smaller teams or businesses with lighter cybersecurity needs, offering essential protection and a flexible approach to support. This plan is designed for organizations seeking foundational security without unnecessary complexity, making it perfect for companies that handle lower volumes of sensitive data or prefer a tailored solution. With ProSupport Lite, you’ll receive

Core Cybersecurity Coverage

Essential protective measures to guard against common threats. Including Asset Management and Monitoring, Patching, and more.

On-Demand Assistance:

Access to support when you need it, providing guidance and quick resolution for basic security and operational issues.

Scalable Options:

The ability to add or customize features as your business grows, ensuring security coverage evolves with your needs.

Begins at

$395

per month
for up to 5 supported workstations

ProSupport Cyber+

ProSupport Cyber+ is our most comprehensive support plan, designed for businesses that require extensive cybersecurity measures to safeguard critical operations. This plan provides advanced solutions to meet the demands of more complex environments, with robust coverage for those who manage sensitive data or face heightened cybersecurity risks. With ProSupport Cyber+, your business benefits from:

Advanced Cybersecurity Protocols:

Leading-edge defenses to protect against sophisticated cyber threats, including proactive threat monitoring and real-time response.

Dedicated Cybersecurity Team:

specialized team of experts on call to address vulnerabilities, mitigate risks, and provide regular assessments.

Enhanced Support Features:

24/7 SOC monitoring, and in-depth incident response capabilities, ensuring your business remains secure around the clock.

Begins at

$795

per month
for up to 5 supported workstations

Plan Feature Comparison

Core Helpdesk Features	ProSupport Flex	ProSupport Cyber+
Helpdesk: Remote IT Support
Depot Support
Onsite Support	30% Discount	50% Discount
Project Work	30% Discount	50% Discount
Annual Consulting Sessions	Remote	In-Person
Asset Management All devices under your service plan are automatically added to our inventory management platform, giving you full visibility into your computing fleet. With this system, we can easily identify which devices need upgrades, track outdated operating systems, and monitor warranty status for most major brands. This proactive approach helps you stay informed and ensures your IT assets are always optimized and up to date.
Proactive System Monitoring We keep your critical services, processes, and systems running seamlessly while ensuring top-tier cybersecurity. Our management platform not only detects potential issues before they happen but also monitors for cyber threats in real-time. We take corrective action instantly to protect your systems, and if resolution isn’t possible, you’re notified immediately—keeping you secure and always one step ahead.
Windows OS Patching
Third-Party Patching We offer customized update policies for a wide range of third-party applications, ensuring your software stays secure and up to date. This includes popular tools like web browsers, developer platforms, messaging apps, media players, runtime environments, and document management software. Our tailored patching schedules are designed to fit your unique operational needs, minimizing disruption while keeping your systems protected and running smoothly.
Hardware Recommendations & Acquisition
Cybersecurity	ProSupport Flex	ProSupport Cyber+
EDR: Endpoint Detection & Response Our integrated Endpoint Security combines EDR and NGAV into a powerful, cloud-first solution. With Endpoint Security, you have detailed, real-time visibility into what’s happening on the endpoints we manage. It stops attacks, accelerates detection, streamlines threat hunting, and enables immediate response actions. Advanced machine learning (ML) and behavior analytics continuously optimize our Endpoint Security, helping us stay ahead of evolving threats and detect the latest exploits, vulnerabilities, and Zero-Days.
Ransomware Detection & Prevention
Malware Detection & Prevention
Malicious Behavior Detection & Prevention
Memory Threat Detection & Prevention
Host Isolation
SIEM: Security Information and Event Monitoring Comprehensive Visibility. Actionable Analysis. Our SIEM module is cloud-first, delivering a single pane of glass for comprehensive visibility. Ingest endpoint and network data from our Security Platform with a few clicks. Over 250 pre-built integrations enable ingestion from data sources across your environment, including endpoint, network, hardware, cloud services, and more. Data is analyzed using our powerful detection and analysis engine, delivering actionable insights for known and unknown threats. When a threat is detected, a case opens automatically. Our integrated Case Management leverages interactive visuals and dashboards to accelerate threat management and incident response. Data rests at your fingertips with the ability to analyze in real-time, gather findings to investigate malicious activity, and accelerate response. MITRE ATT&CK® framework mapping to accelerate response Interactive timelines help you unravel the root cause for faster responses Integrates with hardware, SaaS apps, on-premise systems, and more for comprehensive visibility High-fidelity detection rules that eliminate noise to combat alert fatigue Enables targeted threat hunting across environments to help identify risks We include 30-day retention for PSL clients and 90-day retention for PSC+ clients. Additional retention periods are available for a fee up to 5 years.	30 Days	90 Days
MXDR: Managed eXtended Detection and Response	Basic	Advanced
SASE: Secure Access Service Edge
Multi-Scanning Engine
Vulnerability Scanning Automated and Continuous monitoring for Cyber Threats in your IT environment, powered by Tenable for the most reliable, expansive, and up to date threat vectors. Our teams handles all remediations for common issues on systems we manage. We will assist with 3rd party repairs on a project basis. Internal Managed Workstations Managed Physical Servers Managed Virtual Servers External Included with our RaaS model. API and WebApp scanning is available for an additional fee
Proactive Programs	ProSupport Flex	ProSupport Cyber+
GRC: Governance, Risk, and Compliance
Security Awareness Training Cyber Security Training Platform for your entire organization. Includes easy scoring model for your entire business and individual users, automated onboarding for new hires, weekly micro training, monthly phishing simulation, dark web monitor for your domain, policy templates, incident tracker, and annual cyber assessment. Now with Team integration for easy adoption and use for your team.
Password Manager
Email Compliance & Security Bundle
Backup and Disaster Recovery Each service plan offers our BDR solution, designed to provide value from day one. BDR is required for servers; with unlimited storage and fixed prices, we can craft a continuity solution that works in various scenarios. Workstations are optional, allowing for unlimited backup of critical files and data. We also offer 365 backup and automated recovery testing. All local drives are scanned for eligible files once per day.		Documents Only

Flexible Add-Ons for Customized Support

We’re committed to offering the most affordable and flexible service plans possible. Certain network components require additional support due to their complexity, but to ensure you’re only paying for what you truly need, these are available as add-ons. This way, your pricing remains tailored to your specific environment and needs.

These add-ons give you the flexibility to scale support as your business evolves.

Man Carrying Server Rack for Business Network Support

Network Devices

Network Printers, NAS Devices, other Network Connected Devices

Virtual Servers

A non-workstation virtual machine running a Windows Server OS.

Physical Servers

A non-workstation physical host running a Windows Server OS.

We have several ways to work with your team

Remote Support

We meet online.

Receive quick IT troubleshooting via phone or screen sharing. Our team can diagnose and resolve issues in real time, keeping your operations running smoothly.

Depot Support

You bring it to us.

We offer depot support services to efficiently handle IT issues, providing quick repairs and maintenance for your equipment at our dedicated facility.

Onsite Support

We come to you.

We provide onsite service for IT issues, delivering fast and convenient support directly at your location to minimize downtime and keep your operations running smoothly

Project Support

Single-scope issues are handled individually, while multi-scope cases are managed as project work. Multi-scope projects encompass tasks like upgrading multiple computers to the latest operating system or designing a new network. These projects are billed hourly, with a minimum of four hours required.

Connect with us

Ready to get started?

Request a call to discuss your IT and cybersecurity needs and learn how PremierePC can help your business maximize your technology.

Go ahead, give us a call at 864-335-9223.

Talk to Sales

Managed IT Support and Cybersecurity

Looking for more information on our services?

Outsourcing IT for your business is not an easy decision, talk to one of our consultants to learn how to leverage your technology and stay focused on what you do best. With our comprehensive and worry-free solutions, your business will have the advantage of a dedicated IT department while saving you time and money.

Message from Our Founders

At PremierePC, our mission has always been clear: to offer small businesses access to the same IT expertise and resources as larger organizations, without the complexity. Since our founding, we’ve been dedicated to providing hands-on support and innovative solutions, acting as a seamless extension of your team. Whether you need quick troubleshooting or long-term cybersecurity protection, we’re here to help your business thrive.

With nearly two decades in business, our managed IT service plans are built to adapt and grow with you. We know that every business is unique, so we offer flexible, scalable solutions tailored to your needs. Our cybersecurity-focused approach ensures your systems remain protected while you focus on what matters most—running your business. At PremierePC, it’s not just about technology; it’s about relationships and trust.

We’re proud to serve businesses across the Upstate and beyond, and we look forward to continuing this journey with you. Let us take care of your IT, so you can focus on what you do best

Warm regards,
The PremierePC Team

18

Years in Business

90K+

Issues Resolved for our Clients

Here’s how our on-boarding process works:

Optimize. Consult. Support.

More than just an IT Helpdesk, when you choose to partner with PremierePC we fully integrate and optimize with your total IT environment. We will audit your current set-up and existing issues while offering our expert opinions and solutions beyond your basic technological needs.

Step-1: Investigate

Through on-site and virtual methods, we learn about your current set up and IT environment.

Step-2: Troubleshoot

We immediately begin resolving your day-to-day issues while establishing projects and goals across all areas.

Step-3: Mitigate Risk

We take a proactive approach to your security by patching your software, upgrading your antivirus, installing updates, and adding our monitoring solutions. These are the benefits you get from day one.

Step-4: Consult

We advise your team on the solutions that best fit your needs.

Step-5: Implement

We put the necessary steps in place while ensuring minimal downtime.

Step-6: Support

Our helpdesk is available five days a week so when your team hits a roadblock, we’re available by phone and online support request – with additional extended options available.

What industries do you support?

We support all kinds of businesses and organizations. From small to medium sized business in the area, to larger enterprises that span the southeast region.

Our clients are manufacturers, skilled trades, healthcare, construction, consultants, law firms, churches, and more.

We learn to work in any environment, but we do specialize in the following industries:

Legal

Finance

Service & Hospitality

Healthcare

Non-Profit

FAQsDo I need a managed IT company?

Do I need a full-time IT support staff?

Many of our clients were getting by the best they could with the staff they had. Often an existing staff member was dubbed the IT person.

By hiring a managed services IT provider like PremierePC, you gain a team of experts to help you quickly and expertly solve a range of computer and networking problems as well as a trusted advisor to turn to for professional consulting advice.

All this at a fraction of the cost it takes to hire and retain that talent full-time. Your team can focus on what they do best, and your resources are put to the best use.

Do you have ongoing IT issues?

While you may consider your needs basic, or, as many of our clients do, think that you don’t have a lot of IT issues, the fact remains that most small to medium-sized firms do not have the expertise to properly manage their IT stack.

We find that many clients were dealing with issues, getting by, or not using the full feature set of existing tools.

Having PremierePC at your back allows your team to resolve simple daily computing issues without the delay and hassle of you having to figure it out. In most cases, we can increase productivity by resolving many simple issues on day one and continue advising you and your team as our relationship evolves.

Isn’t paying by the incident cheaper?

Depends. After over a decade of analysis it is our opinion that while clients who pay for services as they need them may spend less, they also receive far less. We built our service plans to encourage use so that finances were never the obstacle to getting expert computer and network advice.

When you simply pay by the issue or by the hour, the incentive is shifted towards the service provider. We strongly believe that a service plan creates a valuable relationship that enables both sides to be more productive and integrated.

Our findings also seem to suggest that clients with 10 or more supported devices always come out ahead with a service plan versus traditional break-fix options. In any case, there is absolute value in having a service provider in your corner, especially when they package essential security services into their offering.

I can manage my own cloud services!

Your existing break-fix company isn’t responsive enough.

Get access to new technologies.

Get more predictable pricing and manage your costs.

What if I can manage my own cloud services?

We hear this a lot. During the sales process folks will let us know that they already have an Office 365 account and can add and remove users. What can we add that is worth a service plan?

It’s true, Microsoft and others have made it very easy to get started with their cloud offerings. What they fail to mention is all the work that is needed after that.

Consider Office 365 as a great example. Getting email set up can be pretty easy assuming you understand domains and DNS records. Once your email routes to your inbox you think your job is done. There is so much more. Ensuring that SPF and DKIM are properly set up, enabling MFA for users, deciding data retention and archiving needs, considering an inbound filtering solution. Not to mention all the other services that come with Office 365 like Teams, OneDrive and SharePoint.

Having a team behind you that uses, understands and can properly set up and train you is worth more in gained productivity than money spent on a service plan.

A firm like PremierePC was built to integrate and manage your entire IT stack, from domains, to DNS, to email, to general software and hardware issues.

Your existing break-fix company isn’t responsive enough.

Get access to new technologies.

Get more predictable pricing and manage your costs.

Your existing break-fix company isn’t responsive enough.

The single most voiced reason people choose to work with a managed IT services firm is that they are not being serviced by an existing relationship. Usually, this is a local IT guy, family member or friend.

It’s simply the nature of the break-fix model. The job that pays the most gets attention faster. Your printing issues do not compare to a server install, Exchange migration or other network projects.

Having a managed IT services firm like PremierePC allows you to report issues large or small as part of your plan. One of the reasons we offer month-to-month options is to keep us working for you. Many providers will try to sell a contract term, then they service you the first and last month.

Our model ensures that you can leave any time we do not honor our commitments, putting you in the driver’s seat.

Get access to new technologies.

Get more predictable pricing and manage your costs.

Get access to new technologies.

With a managed service provider, you gain access to all they know about all their clients. Instead of hiring a single resource at your company, for a fraction of that cost you get an entire team that supports many other clients across many market segments and industry types.

The benefits are invaluable. Often we have already solved the problems you are going to have somewhere else. We have off-the-shelf solutions and custom methods to help deliver results.

Don’t limit your future to the knowledge of a single resource when you can have so much more for less.

Get more predictable pricing and manage your costs.