Here’s some news that has us genuinely excited—PremierePC just received the Better Business Bureau’s 2025 Torch Award for Ethics. And it’s our second time earning this honor, following our first award back in 2013.
Twelve years between awards might seem like a long time, but here’s the thing: we’ve been showing up with that same integrity every single day in between.
The BBB Torch Awards recognize businesses that embody the “Four C’s”—Character, Culture, Customers, and Community. For us, that’s not a framework we adopted for an award application. It’s how we’ve operated since 2006.
Our 96.5% customer satisfaction rating tells the story better than any award could—but we’re not going to pretend this recognition doesn’t feel pretty amazing.
The Four C’s in Action
What This Award Really Means to Us
The BBB doesn’t hand out Torch Awards lightly. Receiving it once is an achievement. Receiving it twice, twelve years apart, proves something deeper: consistency.
Character: The Daily Choices That Define Us
Since 2006, we’ve made decisions that probably looked weird to other IT companies:
No long-term contracts. Seriously. Month-to-month only. Because if our service isn’t good enough to keep you around voluntarily, we don’t deserve your business.
Transparent pricing—literally. Our pricing is published right on our website. Go ahead, look. Find another MSP in Greenville doing that. We’ll wait. When you need project work or additional services, we quote it upfront before we start. No surprise invoices, no “gotcha” fees buried in fine print.
We’ll talk you out of spending money when you don’t need something. Yeah, we’ve actually done that. Multiple times. Because your success matters more than our invoice total.
We built a client portal that removes friction from getting help. Technology should make your life easier, not create more hoops to jump through.
Culture: Making Enterprise Security Accessible to Small Business
Here’s where we’re especially proud: in 2024, we completely restructured our managed IT services to extend baseline cybersecurity protection to every small business client—not just the ones who could afford premium plans.
Features that used to be “enterprise-only” are now standard across both our ProSupport plans:
Most Greenville MSPs still gate their serious cybersecurity tools behind expensive tiers. We said no—if a business is trusting us with their IT, they deserve real protection, not just basic antivirus.
That decision cost us margin. But it was the right thing to do. Small businesses in the Upstate face the same cyber threats as Fortune 500 companies—they just don’t have the same budgets. We leveled that playing field.
Customers: The Numbers Behind the Recognition
Here’s what nearly two decades of doing things right looks like:
- 96.5% customer satisfaction when the industry average hovers around 78-80%
- Net Promoter Score of 96—that “world-class” threshold starts at 70, by the way
- A+ BBB Rating maintained every single year since we started
- Zero contracts required because great service is the only retention strategy we need
- Medium Business Category winner (11-50 employees) for the BBB Torch Awards
Community: We’re Nerds Who Actually Care About Greenville
Any managed IT provider in Greenville can throw around buzzwords like “cybersecurity” and “proactive monitoring.” The difference? We actually care about the humans behind the networks—and the community we serve.
When you call PremierePC, you’re not just ticket #4,872. You’re the accounting firm that needs help before month-end close. You’re the healthcare practice that can’t afford downtime during patient hours. You’re the manufacturer whose production line depends on network uptime.
We explain things like you’re smart (because you are) without drowning you in tech jargon. We design solutions around what your business actually needs, not what maximizes our margin. We admit when we don’t immediately know something—and then we figure it out, fast.
We’ve been serving Greenville, Spartanburg, and Anderson since 2006 because we live here. These aren’t just clients—they’re our neighbors, our friends’ businesses, our community.
From 2013 to 2025: Ethics That Endure
Winning the BBB Torch Award in 2013 was incredible. Winning it again in 2025? That hits different.
Because in those twelve years, everything changed. Cloud computing went from “emerging” to essential. Cybersecurity threats went from annoying to existential. Remote work went from rare to routine. The entire IT landscape transformed.
But our approach? That stayed rock-solid.
Some of our clients have been with us since before that first award. They’ve watched us grow, adapt, and navigate massive industry shifts—all while keeping that same “client-first, always” mentality that earned the initial recognition.
That consistency isn’t accidental. Every person we hire, every policy we write, every service we add gets filtered through one non-negotiable question: “Is this right for our clients?”
Even when it meant extending enterprise-grade cybersecurity to smaller clients at lower price points. Even when it meant turning down revenue to recommend the right solution instead of the expensive one. Even when it meant building better tools to make your life easier.
Why We’re Actually Proud of This
Here’s the honest truth: we don’t do this for awards. We do it because it’s the right way to run a business. We do it because we live in this community and we care about the people and businesses here.
But receiving this second BBB Torch Award for Ethics? It confirms that what we’ve always believed actually works. That the Four C’s—Character, Culture, Customers, Community—aren’t just nice words on a plaque. They’re a viable business model. That you can be successful and have integrity.
And in an industry that sometimes feels like it’s racing to the bottom on price while compromising on everything else, that validation means something.
Explore More About PremierePC
Curious about our approach?
- See our customer satisfaction metrics – 96.5% satisfaction, 96 NPS
- View our ProSupport plans and pricing – Yes, we actually publish our pricing
- Learn about our cybersecurity services – Enterprise protection for small business
Ready to talk? Contact us or call 864-335-9223