2025 tested every business owner we know. Economic uncertainty, shifting workforce dynamics, and an ever-evolving threat landscape meant the playbook kept changing—sometimes week to week. Your team worked harder than ever. So did ours.
At PremierePC, we didn’t shrink from the challenge. We met it head-on with the same resolve we’ve built our reputation on: anticipate what’s next, invest in the right solutions, and make sure you never face it alone.
Here’s what that looked like this year—and what’s coming in 2026.
The AI Question Every Small Business Is Asking
You’ve seen the headlines. Fortune 500 companies are deploying AI to cut costs and move faster. Meanwhile, most small and mid-sized businesses are still asking the same question: “Where do I even start?”
It’s not that business owners lack curiosity—quite the opposite. The interest is there. But so are the concerns: Is it secure? Does it create compliance headaches? Will it work with what we already have?
Large enterprises have entire departments to answer those questions. You don’t. That’s exactly why we invested this year in building a consolidated AI platform designed specifically for businesses like yours.
A Smarter Approach to AI—Without the Risk
Our new AI platform addresses the three biggest barriers to AI adoption for small businesses:
- Security: SOC 2 Type II compliant infrastructure with tenant-isolated environments. Your data stays your data—it’s never used to train external models or shared with anyone else.
- Compliance: Built-in data governance, access controls, and guardrails that standardize how AI is used across your organization. No shadow AI. No surprises.
- Complexity: One platform, one interface. Access to enterprise-grade AI capabilities without stitching together a dozen different tools or hiring a data scientist.
Whether you’re automating repetitive workflows, getting instant answers from your business documents, or exploring what AI can do for your industry—we’ve built a path forward that doesn’t require betting the company.
Want to learn more? Let’s talk about what AI could look like for your business.
ProSupport Cyber+ Gets Even Stronger
Cyber threats didn’t take a year off—and neither did we. Our flagship ProSupport Cyber+ tier earned some powerful new capabilities in 2025:
Extended SIEM Retention: 90 Days → 1 Year
Security incident investigation often requires looking back months, not days. We’ve extended our Security Information and Event Management (SIEM) log retention from 90 days to a full year. When something happens—or when auditors come knocking—you’ll have the historical data you need.
Complete Email Protection: Inbound and Outbound
Email remains the number one attack vector for businesses. According to recent security research, 91% of cyberattacks begin with a phishing email. Our updated Cyber+ tier now includes comprehensive inbound and outbound mail protection as standard. Block threats before they reach your team, and prevent your domain from being weaponized against others.
Email Backup Now Included
Your email isn’t just communication—it’s documentation, contracts, relationships, and institutional knowledge. Email backup is now included with ProSupport Cyber+. Existing clients will receive a case notification soon with details on opting into this program.
Deeper Discounts on Workstation Backup
Our unlimited Business Disaster Recovery solution for workstations now comes with steeper discounts for Cyber+ subscribers. Protect the data that lives outside your servers—the proposals, presentations, and critical files on your team’s laptops.
Cyber Liability Insurance Program
Cyber insurance is no longer optional for most businesses. Through our partnered broker program, ProSupport Cyber+ clients are now eligible for discounted cyber liability insurance. Get covered at rates that reflect your strengthened security posture.
ProSupport Flex: Security Awareness That Actually Works
Here’s a statistic that should keep every business owner up at night: 60% of data breaches involve human error. Your firewall can be bulletproof and your antivirus top-of-the-line—but one distracted click on a convincing phishing email undoes all of it.
ProSupport Flex clients now receive exclusive discounts on our Security Awareness Bundle. This isn’t death-by-PowerPoint compliance training. It’s engaging, gamified education that actually changes behavior:
- Phishing simulations that test your team with realistic scenarios
- Micro-training modules that fit into busy schedules (we’re talking minutes, not hours)
- Employee Secure Scores that gamify progress and create friendly competition
- Dark web monitoring that alerts you when credentials are exposed
- Customizable policy templates that set clear security expectations
When 73% of small business owners say getting employees to take cybersecurity seriously is a major challenge, you need training that meets people where they are—not where you wish they were.
Introducing ProSupport Base: Right-Sized Protection for Smaller Teams
Not every business needs—or can afford—full managed IT services. But every business needs cybersecurity. That’s the reality of 2026.
ProSupport Base is our answer for smaller teams, solo operators, and lean organizations who need enterprise-grade cyber protection without the overhead of full-service IT management.
What ProSupport Base Includes:
- Core cyber defense—the same foundational protection our larger clients rely on
- On-tap IT consulting for critical issues when you need expert guidance
- Managed relationship with our team (we hate break-fix as much as you do)
What ProSupport Base Doesn’t Include:
- Bundled labor for routine IT support
- Proactive maintenance and monitoring of your full infrastructure
Think of it as a consulting relationship with cyber protection built in. You get the security foundation every business needs in 2026, with expert IT guidance available when critical issues arise—without paying for services you don’t use.
For small teams and single operators, this is the sweet spot: professional protection, sensible pricing, and a partner who knows your environment when things get complicated.
Your Existing Platforms Are Getting Smarter
Here’s something we love: the tools many of our clients already use are adding powerful AI capabilities. That means you can do more with what you have—without chasing after separate AI tools that live outside your compliance workflow.
Egnyte: Enterprise AI for Your Files
If you’re using Egnyte for secure file sharing, you’ve already got access to some impressive new capabilities. And if you’re on an Elite plan—or ready to upgrade—the AI features rival anything the big-name consumer platforms offer, with one critical difference: your data stays compliant.
What’s new across Egnyte plans:
- AI Copilot: A conversational AI assistant that can summarize documents, answer questions about your files, and generate content like emails, memos, and proposals—all grounded in your actual business data. Works across Egnyte’s web, mobile, and desktop apps.
- AI Search: Natural language search that understands questions like “find the contracts we signed last quarter” and delivers AI-generated summaries alongside results—no more hunting through folders.
- Trainable Classifiers: Train the AI using sample documents to automatically recognize and tag similar files. Upload a few examples of “invoices” or “proposals” and watch it categorize the rest.
- AI Workflows: Trigger automations based on AI actions—like automatically generating summaries when new documents arrive, or enriching files with metadata without manual input.
- AI Agents: Pre-built agents that handle common document tasks, with templates for building your own custom agents. No coding required.
- Image Intelligence: AI-powered image overlay comparison (great for AEC firms reviewing drawings) and similarity search to find visually related images across your library.
Elite plan additions:
- Deep Research AI: Compile comprehensive reports using multi-step reasoning across your internal document repositories and approved external sources. Think: “Summarize everything we know about Project X and compare to industry benchmarks.”
- Sensitive Data Classification: Automatic discovery, classification, and continuous monitoring of sensitive data across cloud and on-premises sources—with out-of-the-box patterns for PII, PHI, and financial data.
- Auto-Remediation: Automatically resolve detected security and governance issues to reduce IT burden and alert fatigue.
- Behavioral Ransomware Detection: Machine learning-powered monitoring that catches threats based on suspicious patterns and actions—not just known signatures.
- Dynamic Watermarking: Automatically apply user-specific watermarks to sensitive documents for tracking and deterrence.
- Egnyte Sign: Integrated e-signature solution built directly into your workflow—no switching apps or extra subscriptions.
The best part? This isn’t some third-party integration that creates new compliance questions. It’s native AI built into the platform you’re already trusting with your sensitive files. HIPAA, FINRA, SOC2, ISO/IEC 27001 compliant—your data stays governed.
GoTo Connect: AI Receptionist Changes the Game
For our GoTo Connect phone system clients, 2025 brought a game-changer: AI Receptionist.
Think about every call that goes to voicemail after hours. Every time your team is slammed and a new lead waits on hold. Every routine question—”What are your hours?” “Do you service my area?”—that ties up your best people.
AI Receptionist handles all of it. It’s a 24/7 smart assistant that answers calls with natural, human-like conversation in 10+ languages. Here’s what it actually does:
- Answers routine questions instantly: Build a knowledge base from your FAQs, documents, and website. AI Receptionist delivers accurate answers about hours, services, pricing, and policies—without tying up your queues.
- Routes calls intelligently: Uses AI to identify the purpose of each call and direct it to the right person or department. No more “press 1 for sales, press 2 for…” confusion.
- Captures actionable details: Gathers key information during every interaction—caller name, purpose, urgency—and sends it via email or directly to your CRM for timely follow-ups.
- Handles after-hours coverage: Never miss a lead at 7pm or on weekends. AI Receptionist captures everything and ensures your team can follow up first thing.
- Supports 10+ languages: English, Spanish, French, Portuguese, and more—serve your diverse customer base without language barriers.
- Matches your brand: Customize greetings, tone, and voice settings. Add legal disclaimers, highlight special offers, or guide callers with personalized messaging.
- Provides real-time reporting: See exactly what’s being asked, how calls are being handled, and where opportunities exist to improve. Full visibility into AI Receptionist performance.
Setup takes minutes, not days. The Dial Plan Editor lets you design, duplicate, and enable custom call flows without technical expertise. Define rules for how different types of calls should be handled, and let AI do the rest.
This is part of GoTo’s new Digital Workforce suite—AI capabilities designed to complement your human team, not replace them. Handle peak call volumes, support off-hours coverage, and free up your people for high-value work.
Explore GoTo Connect AI features →
The Bottom Line: Native AI > Bolt-On AI
We’re seeing a pattern with our clients: the businesses getting the most value from AI aren’t the ones chasing after every new tool. They’re the ones maximizing what’s already in their stack.
Native AI features in platforms like Egnyte and GoTo Connect have a huge advantage: they work within your existing compliance framework, they don’t require new security reviews, and they’re designed for how you actually use the tool.
Already using Egnyte or GoTo Connect? Let’s schedule a quick call to walk through what’s new and how to turn it on. Not on these platforms yet? Let’s talk about whether they make sense for your business—and how AI fits into the picture.
New in 2026: Advanced Zero Trust Email Protection
Traditional email security assumes everything is safe until proven dangerous. That approach was designed for a different era—before AI-powered phishing campaigns, before impersonation attacks became undetectable, before your inbox became a constant liability.
We’re flipping that model with our new advanced email protection platform, Shield.
How Zero Trust Email Works
Instead of trusting by default and filtering second, Shield starts from zero. Every sender earns their way into your inbox. The system learns your unique communication patterns—who you actually work with, how you handle messages—and builds a personalized trust network around your real relationships.
What Makes This Different:
- Behavioral intelligence that adapts to your specific patterns, not generic rules
- First-time sender notifications that let you trust or silence new contacts instantly
- X-Ray preview that shows what’s happening behind the scenes in any suspicious message—in plain English
- Spy tracker removal that strips out the pixel trackers marketers (and bad actors) use to monitor you
- Lockbox protection with multi-factor authentication for your most sensitive emails
- Microsoft 365 integration that actually fixes the false positives and junk folder headaches you deal with every week
The result? Partners using this technology report a 99.7% reduction in reported phishing incidents. That’s not incremental improvement—that’s a fundamental reset of how email security works.
Looking Ahead: What 2026 Means for Your Business
The businesses that thrived in 2025 weren’t necessarily the biggest or the most well-funded. They were the ones who adapted. Who invested strategically. Who understood that technology isn’t just a cost center—it’s a competitive advantage.
As your technology partner, here’s our commitment for 2026:
- We’ll keep innovating—bringing you the same tools and protection that used to be reserved for enterprises with unlimited IT budgets
- We’ll keep it simple—because complexity is the enemy of security, productivity, and sanity
- We’ll keep you informed—no surprises, no jargon, just straight talk about what matters for your business
Thank you for trusting PremierePC with your technology. Here’s to a secure, productive, and less complicated 2026.
Ready to explore what’s new? Schedule a conversation with our team to review your current plan and see what makes sense for the year ahead.