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Cybersecurity-Focused Helpdesk Included No Long-Term Commitment

Trusted Local IT Support for Greenville Businesses

Comprehensive IT support and cybersecurity for businesses across Greenville, Spartanburg, Anderson, and the Upstate. Month-to-month plans, no contracts, locally owned since 2006.

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20+Years in Greenville
100K+Issues Resolved
98NPS Score
97.7%Client Satisfaction

Managed IT Plan Comparison

Choose a plan that aligns with your organization's needs, with the option to scale as those needs grow.

All plans are offered month-to-month with no long-term contract or commitment.

Entry Level

ProSupport Base

$29 /workstation/mo

Monitoring, patching, and endpoint security essentials. Pay-as-you-go labor when you need hands-on help.

  • EDR & Antivirus
  • OS & Third-Party Patching
  • Asset Monitoring
  • 30-Day SIEM
  • Basic MXDR
View Full Pricing
Most Popular

ProSupport Flex

$79 /workstation/mo

Full remote and depot helpdesk, email security, and 90-day SIEM. The sweet spot for most businesses.

  • Everything in Base
  • Remote & Depot Helpdesk
  • Email Security & Filtering
  • 90-Day SIEM
  • 30% Onsite Discount
View Full Pricing
Maximum Protection

ProSupport Cyber+

$159 /workstation/mo

Advanced 24/7 SOC, SASE, password manager, security training, email backup — the full stack.

  • Everything in Flex
  • SASE Network Security
  • Password Manager
  • M365 Email Backup
  • 50% Onsite Discount
View Full Pricing

Detailed Feature Comparison

All three tiers share the same endpoint management and core security foundation — the difference is how much we handle for you.

Helpdesk & Consulting

Your front-line IT support team — remote, in-person, and project-based.

Consulting Annual Consulting Sessions
Hardware Hardware Recs & Acquisition (at cost)

All included in every plan — Base, Flex, and Cyber+

Remote IT Support

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We meet online.

Receive quick IT troubleshooting via phone or screen sharing. Our team can diagnose and resolve issues in real time, keeping your operations running smoothly no matter where you are.

Monday - Thursday: 8am - 5pm EST
Friday: 8am - 1pm, 2pm - 5pm EST

Extended Support Options Available

Base

Hourly

Flex

Cyber+

Depot Support

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You bring it to us.

We offer depot support services to efficiently handle IT issues, providing quick repairs and maintenance for your equipment at our dedicated facility.

Base

Hourly

Flex

Cyber+

Onsite Support

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We come to you.

We provide onsite service for IT issues, delivering fast and convenient support directly at your location to minimize downtime and keep your operations running smoothly.

Base

15% Off

Flex

30% Off

Cyber+

50% Off

Project Work

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We handle project work across planning, execution, and system integration.

Base

15% Off

Flex

30% Off

Cyber+

50% Off

Endpoint Management

Essential protective measures — included in all plans.

Asset Mgmt Asset Management
Monitoring Proactive System Monitoring
OS Patching Windows OS Patching
3rd Party Third-Party Patching

All included in every plan — Base, Flex, and Cyber+

Endpoint Cybersecurity

Security tools included in all plans.

EDR Endpoint Detection & Response
Ransomware Ransomware Detection
Malware Malware Detection
Behavior Malicious Behavior Detection
Memory Memory Threat Detection
Isolation Host Isolation

All included in every plan — Base, Flex, and Cyber+

SIEM: Security Information & Event Monitoring

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Visibility and analysis.

Our SIEM module is cloud-based and gives you one place to review endpoint and network data. It pulls in logs from your environment and highlights issues that need attention.

When a threat is detected, a case opens automatically. Our case management tools help us track, review, and respond.
  • MITRE ATT&CK® framework mapping to accelerate response
  • Interactive timelines help you find the root cause faster
  • Integrates with hardware, SaaS apps, and on-premise systems
  • High-fidelity detection rules that reduce alert noise
  • Enables targeted threat hunting across environments
We include 30-day retention for PSL clients and 90-day retention for PSC+ clients. Additional retention periods are available for a fee up to 5 years.

Base

30 Days

Flex

30 Days

Cyber+

1 Year

MXDR: Managed Detection & Response

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MXDR Basic— 24/7 SOC Managed Extended Detection and Response. We will remedy any basic issues, those requiring more detailed resolutions may be billed under project billing.

MXDR Advanced— 24/7 SOC Managed Extended Detection and Response. We will remedy all issues as part of your service plan.

Base

Basic

Flex

Basic

Cyber+

Advanced 24/7

SASE: Secure Access Service Edge

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Our SASE module delivers secure connections for remote and hybrid teams while reducing dependence on traditional VPNs.

Base

Add-On

Flex

Add-On

Cyber+

Vulnerability Scanning

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Automated and Continuous monitoring for Cyber Threats in your IT environment, powered by Tenable for the most reliable, expansive, and up to date threat vectors. Our teams handles all remediations for common issues on systems we manage. We will assist with 3rd party repairs on a project basis.

Internal
Managed Workstations
Managed Physical Servers
Managed Virtual Servers

External
Included with our RaaS model.

API and WebApp scanning is available for an additional fee

Base

Add-On

Flex

Add-On

Cyber+

Email Compliance & Security

Comprehensive email protection — filtering, encryption, continuity, and archiving.

Inbound Email Filtering

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Accurate Email Filtering

Icon-based scoring indicators clearly communicate various levels of safety.

Detailed Analytics

Quickly see why an email was held and determine if the sender is trustworthy.

Base

Add-On

Flex

Cyber+

Outbound Email Filtering

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Filter outbound email traffic with the policies you define. Prevent spam proliferation and keep damaging or sensitive data from being leaked via email.

Base

Add-On

Flex

Cyber+

Email Continuity (30-Day)

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30 days of rolling Continuity to protect from downstream provider issues.

Base

Add-On

Flex

Cyber+

Email Encryption

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Email encryption offers an added layer of security to your email platform ensuring compliance in difficult industries like Health Care and Financial Services. User-friendly encrypted email with no plugins or apps. Simply wrap brackets around the subject in any email client and Bracket handles the rest.

Base

Add-On

Flex

Add-On

Cyber+

Discounted

Email Archiving

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If email retention is a consideration, you can add on the SecureStore offering for a complete email archiving and e-discovery solution. No storage and retention limits! SecureStore archives a copy of all incoming, outgoing and internal email. Access your archive any time to search and send stored mail.

Base

Add-On

Flex

Add-On

Cyber+

Add-On

Backup & Disaster Recovery

Protect your data with unlimited storage and fixed pricing.

Email Backup (M365 / Google)

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We support both Microsoft 365 Backup and Google WorkSpace Backup.

Backup each user's mailbox, SharePoint data, and OneDrive / Google Drive.

Unlimited storage per user.

Base

Add-On

Flex

Add-On

Cyber+

Workstation Backup

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Our Backup and Disaster Recovery (BDR) solution is designed to provide value from day one.

With unlimited storage and fixed prices, we can craft a continuity solution that works in various scenarios.

Workstations are optional, allowing for unlimited backup of critical files and data.

A full image is available as needed for mission critical devices. Our standard deployment includes all user files and folders, scanned every 4 hours, with 60 revisions retained.

Base

Add-On

Flex

Add-On

Cyber+

Discounted

Server Backup (required)

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Our Backup and Disaster Recovery (BDR) solution is designed to provide value from day one.

With unlimited storage and fixed prices, we can craft a continuity solution that works in various scenarios.

Servers are mandatory, allowing for unlimited backup of critical files and data. Our standard is a single nightly image with automated recovery testing. Additional schedules can be added at no additional cost.

Base

Add-On

Flex

Add-On

Cyber+

Add-On

Proactive Programs

Training, compliance, and security tools to keep your team sharp.

Security Awareness Training

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Cyber Security Training Platform for your entire organization. Includes easy scoring model for your entire business and individual users, automated onboarding for new hires, weekly micro training, monthly phishing simulation, dark web monitor for your domain, policy templates, incident tracker, and annual cyber assessment.

Now with Teams integration for easy adoption and use for your team.

Base

Add-On

Flex

Add-On

Cyber+

1 Domain Incl.

Password Manager (NordPass)

View details
NordPass Enterprise Password Manager

Base

Add-On

Flex

Add-On

Cyber+

GRC (Governance, Risk & Compliance)

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GRC helps organizations run security and compliance assessments, tighten controls, and document their program as requirements change.

Base

Add-On

Flex

Add-On

Cyber+

Discounted

Discounted Cyber Liability Insurance

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As a SPECTRA Certified provider, we can refer you to preferred cyber insurance broker partners for streamlined quotes—often within a few days and without lengthy questionnaires. Our third-party validated security controls help you qualify for better coverage terms and faster underwriting approval, turning your IT investment into a direct insurance advantage.

Base

Add-On

Flex

Cyber+

Flexible Add-Ons

Available on all plans. Billed per device based on your environment.

Network Network Devices
NMD Network Managed Devices
Virtual Virtual Servers
Physical Physical Servers

Available as add-ons on all plans

Ready to get started?

How We Work with Your Team

Remote Support

We meet online.

Quick IT troubleshooting via phone or screen sharing. Our team diagnoses and resolves issues in real time.

Mon–Thu: 8am–5pm EST | Fri: 8am–1pm, 2pm–5pm EST

Depot Support

You bring it to us.

Drop off equipment at our Greenville facility for hands-on repair and maintenance.

Onsite Support

We come to you.

On-location support to minimize downtime and keep operations running.

Flex: 30% off | Cyber+: 50% off

Project Support

Multi-scope work, done right.

Complex IT initiatives — network upgrades, migrations, multi-site deployments. Billed hourly, four-hour minimum.

Flex: 30% off | Cyber+: 50% off

Getting Started Is Simple

1

Discovery Call

We learn about your environment, pain points, and goals. No sales pressure — just a conversation.

2

Custom Proposal

We recommend the right ProSupport tier and add-ons based on your needs and budget.

3

Seamless Onboarding

We deploy our agent, configure monitoring, and migrate your team — typically under a week.

Frequently Asked Questions

Do I need a managed IT company?

Many of our clients were getting by the best they could with the staff they had. Often an existing staff member was dubbed "the IT person."

By hiring a managed services IT provider like PremierePC, you gain a team of experts to help you quickly and expertly solve a range of computer and networking problems — plus a trusted advisor for professional consulting.

All this at a fraction of the cost it takes to hire and retain that talent full-time.

Do you have ongoing IT issues you just live with?

While you may consider your needs basic, most small to medium-sized firms do not have the expertise to properly manage their IT stack. We find that many clients were dealing with issues, getting by, or not using the full feature set of their existing tools.

Having PremierePC at your back allows your team to resolve simple daily computing issues without delay.

Isn't paying by the incident cheaper than a managed plan?

Sometimes the upfront cost is lower, but you usually give up coverage and predictability. We built our service plans so cost does not keep you from getting help when you need it.

For clients with 10 or more supported devices, a plan usually beats traditional break-fix.

What if I can manage my own cloud services?

We hear this a lot. Getting email set up can be straightforward if you understand domains and DNS records. But once email lands in your inbox, you're not done. You still need SPF and DKIM, MFA, data retention, inbound filtering — not to mention Teams, OneDrive, and SharePoint.

A firm like PremierePC was built to integrate and manage your entire IT stack — from domains to DNS, email, software, and hardware.

My current IT company isn't responsive enough. Can you help?

The single most common reason businesses choose to work with a managed IT firm is inadequate service from an existing relationship — usually a local IT guy, family member, or friend.

With PremierePC, you report issues large or small as part of your plan. One reason we offer month-to-month is to keep us accountable. Many providers sell a contract term, then only give attention the first and last month. Our model ensures you can leave any time we don't deliver.

How do I get more predictable IT costs?

With a managed support plan, you get a fixed monthly cost that covers a defined set of issues. As you add workstations, the plan grows by a known amount. When you remove a device, the plan goes down.

Our team scales with you as your business changes.

CORE Health Centers
"PremierePC transformed our IT from a constant headache into something we never have to worry about. Their team responds fast, communicates clearly, and genuinely cares about our practice running smoothly."

— CORE Health Centers

Ready to Get Started?

Request a call to discuss your IT and cybersecurity needs. No pressure, no obligation.