20 Years of Managed IT in Greenville, SC: What 700 Businesses Have Taught Us

We started this company in 2006 with the belief that Greenville businesses deserved better than what they were getting from managed IT vendors. No enterprise pricing games. No disappearing after the invoice. No three-year contracts designed to trap you into mediocre service.

Twenty years later, that's still what gets us out of bed.

We're Matt and Wade, and we still own and run PremierePC Technology Group. Same city. Same phone number. Same stubborn refusal to do things the way the rest of the industry does them. We want to tell you what that's looked like, not the press release version, but the real one.

How PremierePC Started in Greenville

In 2006, most small businesses in Greenville were running local servers and calling someone when things broke. "Managed IT" wasn't a phrase anyone used at a chamber mixer. Cloud computing was theoretical. Cybersecurity was something banks worried about.

We showed up with a toolkit, fixed what was broken, and tried to build something more than a transaction. The instinct was pretty simple from day one, get into a client's network before something breaks, not after. Know their people. Know what matters to their business.

That instinct became a model. The model became ProSupport. And somewhere along the way, one client became ten, ten became fifty, and fifty became over seven hundred businesses served. None of that happened because we marketed well. It happened because clients told people they trusted.

The Moments That Shaped Us

2013 — We won the BBB Torch Award for Ethics. Seven years in, the Better Business Bureau told us we were doing something right. We were proud of it. Then we went back to work, because an award doesn't fix a client's email server.

2020 — The pandemic shut the country down. Our clients didn't miss a beat. They were already in the cloud, already set up for remote access, already backed up, because that's what we'd been building toward for years before anyone called it a pandemic plan. We won't pretend we predicted COVID. But we'd spent years making sure our clients could keep working no matter what went wrong. When it actually went wrong, that work mattered.

2024 — We made a decision that cost us margin and we'd make it again tomorrow. We restructured our managed IT plans so that real cybersecurity (endpoint detection, email security, SIEM monitoring) came standard for every client. Not gated behind a premium tier. Not sold as a scare tactic. Baseline. Because a ten-person accounting firm in Greenville faces the same ransomware threats as a Fortune 500 company. They just don't have the same budget. That's the gap we're trying to close.

2025 — Twelve years after the first, we won the BBB Torch Award for Ethics again. Same award. Same values. Different decade. The BBB doesn't hand that out for showing up, it's earned through character, culture, and how you treat clients and community. Winning it once was validation. Winning it twice proved it wasn't a phase.

2025 — That same year, we earned SPECTRA certification, a rigorous third-party validation of our cybersecurity practices. It gives our clients access to cyber warranty coverage and preferred rates on cyber liability insurance. SPECTRA is something clients can point to right now when their insurance broker asks whether their IT provider is actually doing the security work.

What 20 Years of IT Support in Greenville Actually Means

We could list stats at you. We'd rather tell you what they represent.

Over twenty years, we've resolved more than 100,000 support issues for over 700 businesses across Greenville, Spartanburg, Anderson, and the Upstate. Our customer satisfaction score sits at 97.7%, the industry average hovers in the high 70s. Our Net Promoter Score is 98. That means nearly every business we work with would recommend us without hesitation. And they do, that's how most of our new clients find us.

Those numbers belong to our team as much as they belong to us. None of what you've read about would exist without the technicians and staff who have shown up for our clients, some of them for years, some since close to the beginning. When we say, "same team," we mean it, and we're grateful for every one of them.

The Choices We Made That the Industry Said Were Wrong

Every client we have is month-to-month. No annual lock-in. No termination fee. No multi-year commitment you need a lawyer to escape. We've been doing this since day one, and every national MSP we compete against thinks we're crazy for it.

We're not crazy, we're just confident enough to let every client decide, every month, whether we're worth it. Most months, we are. When we're not, we learn from it.

Our pricing is published on the website. We understand why most providers don't, it requires being confident that the work speaks for itself. We think it should.

We've never taken outside investment. PremierePC is not for sale. There's no private equity exit strategy. No plan to grow fast, flip the company, and hand our clients to a call center in another state. We've watched that happen to competitors across the Southeast. We've welcomed their displaced clients. We understand the pattern, and we want no part of it.

PremierePC is rooted in Greenville. Ownership, leadership, and decision-making stay here, not at a holding company in another state. We know these businesses. We know the owners. A lot of them have been calling the same number since 2006.

The Part Nobody Says at Their Anniversary

Here's what twenty years really looks like: it looks like tickets that sat too long. A migration that ran sideways on a Friday afternoon. A client call we should have made earlier than we did.

We still think about those more than the wins. That's not false modesty, that's how you stay good at this.

The 97.7% satisfaction score doesn't mean we're perfect. It means when we fall short, we don't hide it. We review every piece of feedback that comes in. We fix what we can fix. We adjust. The consistency that earns a BBB Torch Award twice in twelve years isn't the absence of mistakes. It's what you do with them.

What Greenville Looks Like from Here

Greenville has changed enormously since 2006. The skyline, the economy, the industries; none of it looks the same. PremierePC grew with this city. We learned the specific pressures that Upstate businesses face, not from a corporate playbook, but from sitting across the table from the owners dealing with them.

The managed IT industry has changed too and not all of it for the better. Private equity has been rolling up local MSPs across the Southeast for years. The playbook is always the same: acquire, cut staff, raise prices, lock clients into longer contracts, and strip out the relationship that made the firm worth hiring in the first place. If you're still with the same IT company you started with five years ago and they've since been acquired, check your contract. Check your price. Check whether you can still get the owner on the phone.

Greenville businesses have fewer independent options for managed IT services than they did five years ago. That's not a trend. That's consolidation, and it's reducing choice while driving up cost.

Meanwhile, the hype cycles keep coming. "The cloud eliminates IT support." "Automation replaces technicians." "AI makes managed services obsolete." None of those held up. Businesses still need someone accountable for the full system, not just tools.

We adopted cloud services early. We built our cybersecurity practice before it was a buzzword. But we adopted what worked because it made our clients' businesses better, not because a vendor told us to.

Year Twenty-One

In 2025, we expanded ProSupport with extended SIEM retention, email backup, and our most advanced MXDR monitoring yet. Our business phone platform added AI receptionist capabilities, and Egnyte brought AI-powered file intelligence to our secure file sharing clients. In 2026, those improvements are already baseline for new clients.

Greenville has changed more in twenty years than anyone expected. So have the businesses that stuck around to grow with it. We feel proud to have been part of that.

Twenty years taught us a lot. We still have more to figure out. We're still working on how to communicate better when things go wrong. Still figuring out how to scale without losing the part where you actually know your clients. Still asking whether we're solving the right problems, not just solving problems quickly.

On the practical side, we're launching a rebuilt website at the end of April, and in early May we're rolling out a custom-built client portal and support platform. We built it from scratch because nothing off the shelf did what we needed it to do. The focus is on reducing friction, giving clients better visibility into their environment, and making the whole relationship more collaborative. It's the kind of investment you make when you plan to be around for another twenty years.

What we're not uncertain about: the people on this team, the clients who've stuck with us, and the reason we started this in the first place.

If you've been with us for any part of these twenty years, thank you. If you're just finding us, we'd like to earn your trust the same way, one problem at a time.

If you're a local company trying to figure out whether your IT situation is working for you, we're happy to have that conversation. No pressure, no pitch. Call us at (864) 335-9223 or reach out here.

— Matt & Wade